Return Policy

1. Right of withdrawal 

You have the right to cancel this contract within fourteen days without giving any reason.

2. Withdrawal period

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods;

3. Address

To exercise your right of withdrawal, you must contact us at

flowstick.at
Owner: Thomas Tockner
Westbahngasse 20
8054 Graz
Austria
Phone: +43 (0) 664 9165259
E-mail: office@flowstick.at

through a clear declaration (e-mail) of your decision to revoke this contract. You can use the model withdrawal form for this purpose, which is, however, not mandatory.

4. Compliance with the deadline

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

5. Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs, without delay and at the latest within fourteen days of the day we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

6. Right of retention

We may withhold repayment until we have received the goods back or have provided proof that you have returned the goods, whichever is the earlier.

7. Return of the goods

You must return the goods without undue delay and in any event no later than fourteen days from the day you notify us of the cancellation of this contract to us to return or hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen days.

8. Return shipping costs

You shall bear the direct costs of returning the goods.

9. Value replacement

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods that are not necessary for checking the goods' condition, properties, and functionality.

10. Exclusion from the right of withdrawal

The right of withdrawal exists in principle but is not applicable due to § 18 para. 1 no. 5 FAGG in the case of:
1. sealed goods that are not suitable for the return of health protection or hygiene reasons, provided that their seal has been removed.
Please note that for this reason, the return of unsealed flowSticks (including opened, missing plastic cover) is excluded.
2. sound recordings (CD) delivered in a sealed package, provided that their seal has been removed after delivery.

According to § 18 FAGG, there is no right of withdrawal for goods that have been manufactured according to customer specifications.
This applies to the complete series of trumpet stands (Leitner2, Leitner2all, Leitner4, Leitner4all, Leitner8 and Leitner8all).

Withdrawal form

A sample cancellation form is available at the following link.